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REFUND POLICY

Creaxor · operated by Digissets Ventures Pvt Ltd

Effective 18 August 2026

IN SHORT

A summary of the sections below. The sections themselves set out the detail.

  • If a payment goes wrong — taken twice, or taken and the Tickets not credited — tell us and we will put it right. If we return money you paid for Tickets, those Tickets are cancelled.
  • If you back a Challenge and your pick is not chosen, or the creator turns it down, does not answer, or does not deliver, your Tickets come back automatically — as Tickets, not money.
  • If a creator you bought Tickets for leaves Creaxor, tell us within 90 days and you can have the same number of Tickets for another creator, or your money back for the ones you had not spent.
  • Otherwise, what you pay for Tickets is not refundable, and Collectibles are final once delivered.
  • Nothing here takes away rights you have under Indian consumer law.


This Policy explains when money or Tickets come back to you, and when they do not. It forms part of our User Agreement. Words with capital letters have the meanings given there. If anything in this Policy conflicts with the User Agreement, we will apply whichever is more favourable to you.

1. Asking us to look at a payment

1.1  How to ask. Raise a request through Support in the Platform — it opens a ticket you can follow and reply to — or email support@creaxor.com, and tell us the date, the amount, and the last four digits of the card or the UPI ID you used. You do not need an account to raise a support request.

1.2  We will acknowledge you within 24 hours and tell you our decision within 15 days. Where we agree a payment was wrong, we return the money to the payment method you used, including any GST charged on it, within 7 working days of that decision. Where we do not agree, we will tell you why, and Section 7 explains how to take it further.

1.3  We will correct a payment that has gone wrong. If you are charged twice, if a payment is taken and the Tickets are not credited, or if a payment fails part-way through, tell us and we will put it right.

1.4  We do not refund a purchase because you have changed your mind. You can always ask us to look at a payment you think is wrong, and we will.

1.5  If we return money, the Tickets it bought are cancelled. Where money you paid for Tickets is returned to you — whether because we have corrected a payment, or because your bank or card issuer has reversed it — we cancel the Tickets that payment bought. If you have already spent some of them we will cancel as many as remain, and in an exceptional case your balance for that creator may go below zero. While it is below zero you cannot spend Tickets with that creator, and the shortfall is set against the next Tickets you buy for that creator. Tickets you claim free of charge, and Tickets awarded to you for taking part, do not reduce it — only Tickets you pay for, and Tickets returned to you, clear a shortfall.

2. Challenge backings — when your Tickets come back

2.1  All Tickets you committed to a Challenge are returned to you in full if:

(a)  the Challenge you backed did not reach its threshold, or was not among those offered to the creator;

(b)  the creator declines it;

(c)  the creator does not answer by the deadline;

(d)  the Box is cancelled, whether by the creator or by us;

(e)  the creator accepts it and does not deliver in time; or

(f)  you dispute a delivery and we uphold your dispute.

2.2  You may back only one Challenge in a Box. If that Backing is returned to you, the Tickets come back but your entry does not — it was still your one entry, and you cannot back that Box again.

2.3  In every case except a dispute, the return is automatic and you do not need to ask. Some returns are made straight away; others follow shortly after the moment shown on the Platform. If a return has not appeared an hour after that moment, raise a request through Support in the Platform.

2.4  Disputing a delivery. A dispute is the one return you have to start yourself. When a creator marks a Challenge you backed as delivered, you have 24 hours from that moment to dispute it, giving your reason. The date and time by which you can dispute are shown against that Challenge on the Platform. A creator does not have to provide evidence of delivery. If you do not dispute within 24 hours the delivery stands, the window cannot be reopened, and no return is made. We decide disputes ourselves.

2.5  A return under this Section is made in Tickets, never in money. The Tickets are credited back to your account. Because no money moves, no invoice or tax document is issued for a return. If you need written confirmation of one, raise a request through Support in the Platform.

3. Tickets

3.1  Amounts paid for Creative Economy Tickets are not refundable once the Tickets have been credited to your wallet, except as set out in Section 1 and Section 5.

3.2  Tickets cannot be sold, transferred, gifted, traded or cashed out. They are used inside Creaxor, with the creator they were obtained for, and there is no way to turn a Ticket into money.

3.3  Tickets do not expire and are not forfeited for inactivity. You can close your account at any time, whatever your Ticket balance — there is nothing you need to spend or clear first. Closing hides your account straight away, but nothing is deleted for 30 days: sign back in within that period and your account and your Tickets are exactly as you left them. After 30 days the account cannot be reopened and any Tickets you still held can no longer be used. Nothing is paid for them.

3.4  Alerts. An alert is sent to a creator's stream at the moment you send it. It is not stored and it is not replayed, so if the creator is not broadcasting, or their stream software is not connected, your alert may not be displayed. The Tickets are spent either way.

4. Collectibles

4.1  Collectibles are bought with Tickets. They come in different forms, and may be offered singly or as part of a Bundle. They are delivered to your account when you spend the Tickets, and that spend is final — there is no exchange, cancellation or cooling-off period.

4.2  If a Collectible you spent Tickets on is not delivered to your account, raise a request through Support in the Platform and we will return the Tickets.

5. If a creator leaves Creaxor

5.1  Tickets relate to a particular creator. If a creator's profile is withdrawn, their Platform surfaces go with it and you will no longer be able to see or spend your Tickets for that creator.

5.2  Where you paid money for Tickets you have not yet spent, raise a request through Support in the Platform within 90 days and you can have either the same number of Tickets for another creator of your choice, or your money back for the unspent Tickets — whichever you prefer. Tickets you claimed or were awarded free of charge are not replaced or refunded.

5.3  Tickets are for spending with the creator you bought them for — on that creator's alerts, Challenges and Collectibles. Buy the Tickets you intend to spend.

6. Your legal rights

6.1  Nothing in this Policy excludes or limits any right you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other law that cannot be excluded by agreement.

6.2  You are not required to arbitrate any dispute with us, and nothing here prevents you from approaching a Consumer Disputes Redressal Commission.

7. Complaints and escalation

7.1  Questions about this Policy, or about a payment that has gone wrong: Support in the Platform, or support@creaxor.com. You do not need an account to raise a support request. We acknowledge every complaint within 24 hours and resolve it within 15 days of receipt.

7.2  If you are not satisfied with our answer you can take the matter to a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or contact the National Consumer Helpline on 1915.